Language Access Ordinance
At San Francisco Planning, it is our policy to provide free language assistance to Limited English Speaking (LEP) individuals when requested. The department can provide translation and interpretation services.
If for any reason you feel that you didn't receive adequate service from San Francisco Planning, we encourage you to complete the City's Language Access Ordinance Complaint form.
Language Access Ordinance Complaint Form
San Francisco's Language Access Ordinance (LAO) requires all public-serving City Departments to inform all Limited English Proficient (LEP) persons who seek services, in their native language, of their right to request interpretation or translation; to translate written materials and signs that provide important information about the Department's services or programs into the City's three most common non-English languages (Chinese, Filipino, and Spanish); and to provide access to staff that speak these languages.
To file a complaint, please visit the Office of Civic Engagement & Immigrant Affairs website.