Last Updated: 05/29/2020

Short-Term Rentals - Complaint Form

To ensure compliance with short-term residential rentals as outlined in San Francisco's Short-Term Rental Ordinance (Chapter 41A of the San Francisco Administrative Code), the Office of Short-Term Rentals (OSTR) is responsible for the oversight of short-term rental activity and registration of certified hosts. This complaint form can be used to help OSTR determine if there are any potential issues of non-compliance.

Some examples of non-compliance can include: 

  • a host is operating short-term rentals without an approval from OSTR, and/or the host does not appear to live on-site (in the same residential unit)
  • a host appears to live on-site but is renting a separate legal residential unit (or Accessory Dwelling Unit) at the same property
  • the use of sheds, tents, garages, recreational vehicles (RVs), and non-residential properties for short-term rental

Refer to the form for more examples and details.

PDF versions of these forms are fillable. To save any text entered in the form, first download it to your computer or network drive (right-click or ctrl-click) then complete and save the file. If you complete the form using the browser (Chrome, Safari, Internet Explorer, etc) the text is not retained. If you do not have Adobe Reader installed on your computer, download the latest version here free of charge.

Contact the Planning Information Center (PIC) at 415.558.6377 or for further information or help in the preparation of this item.

Español: Si desea ayuda sobre cómo llenar esta solicitud en español, por favor llame al 415.575.9010. Tenga en cuenta que el Departamento de Planificación requerirá al menos un día hábil para responder

中文: 如果您希望獲得使用中文填寫這份申請表的幫助,請致電415.575.9010。請注意,規劃部 門需要至少一個工作日來回應。

Tagalog: Kung gusto mo ng tulong sa pagkumpleto ng application na ito sa Filipino, paki tawagan ang 415.575.9010. Paki tandaan na mangangailangan ang Planning Department ng hindi kukulangin sa isang araw na pantrabaho para makasagot.