Last Updated: 08/16/2020

Short-Term Rentals - Complaint Form

To ensure compliance with short-term residential rentals as outlined in San Francisco's Short-Term Rental Ordinance (Chapter 41A of the San Francisco Administrative Code), the Office of Short-Term Rentals (OSTR) is responsible for the oversight of short-term rental activity and registration of certified hosts. This complaint form can be used to help OSTR determine if there are any potential issues of non-compliance.

Some examples of non-compliance can include: 

  • a host is operating short-term rentals without an approval from OSTR, and/or the host does not appear to live on-site (in the same residential unit)
  • a host appears to live on-site but is renting a separate legal residential unit (or Accessory Dwelling Unit) at the same property
  • the use of sheds, tents, garages, recreational vehicles (RVs), and non-residential properties for short-term rental

Refer to the form for more examples and details.

PDF versions of these forms are fillable. To save any text entered in the form, first download it to your computer or network drive (right-click or ctrl-click) then complete and save the file. If you complete the form using the browser (Chrome, Safari, Internet Explorer, etc) the text is not retained. If you do not have Adobe Reader installed on your computer, download the latest version here free of charge.

For questions, you can call the Planning counter at 628.652.7300 or email where planners are able to assist you.

Español: Para información en Español llamar al 628.652.7550. Tenga en cuenta que el Departamento de Planificación necesitará al menos un día hábil para responder.

中文: 如果您需要中文的帮助, 请致电628.652.7550。请注意, 计划部门至少需要一个工作日才能做出回应。

Tagalog: Para sa impormasyon sa Tagalog tumawag sa 628.652.7550. Paki tandaan na mangangailangan ang Planning Department ng hindi kukulangin sa isang araw na pantrabaho para makasagot.