Short-Term Rentals - Complaint Form
To ensure compliance with short-term residential rentals as outlined in San Francisco's Short-Term Rental Ordinance (Chapter 41A of the San Francisco Administrative Code), the Office of Short-Term Rentals (OSTR) is responsible for the oversight of short-term rental activity and registration of certified hosts. This complaint form can be used to help OSTR determine if there are any potential issues of non-compliance.
Some examples of non-compliance can include:
- a host is operating short-term rentals without an approval from OSTR, and/or the host does not appear to live on-site (in the same residential unit)
- a host appears to live on-site but is renting a separate legal residential unit (or Accessory Dwelling Unit) at the same property
- the use of sheds, tents, garages, recreational vehicles (RVs), and non-residential properties for short-term rental
Refer to the form for more examples and details.
For questions, you can call the Planning counter at 628.652.7300 or email email@example.com where planners are able to assist you.
Español: Para información en Español llamar al 628.652.7550. Tenga en cuenta que el Departamento de Planificación necesitará al menos un día hábil para responder.
中文: 如果您需要中文的帮助, 请致电628.652.7550。请注意, 计划部门至少需要一个工作日才能做出回应。
Tagalog: Para sa impormasyon sa Tagalog tumawag sa 628.652.7550. Paki tandaan na mangangailangan ang Planning Department ng hindi kukulangin sa isang araw na pantrabaho para makasagot.